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Repair Man came and also took care of the pipe and also submitted a claim for damages. Pipeline dripped once again following day as well as he came buy and repaired it again. By now the floor tiles where coming up and also rug was messed up. I had a contractor come by and also analyzed the damages and also sent out the Safe step Firm a repair service estimate.



We have actually called and also left messages lot of times as well as no person returns our contact us to let us understand what is taking place. Several calls over three months as well as no return calls. I am 90years old as well as do not require this agravation. Preferred Outcome, Contact by the company; Repair service; End up the job, We have talked to the client and also asked for the repair quote from their specialist.

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They left a mess in the driveway, basement and also someone vomited in front backyard. Broke bathroom and also it leaked in cellar after salesman stated they would need to eliminate it. We paid for bathroom repair. Broken paint on walls, baseboards, fractured ceramic floor ceramic tile and also broke commode paper holder.

After duplicated conversations as well as them not revealing up we informed them to repair the leaking home window. Again was told they do not do home windows and were informed the home window requires to be replaced. Desired Result, Payment adjustment, We talked to the client on October 5th as well as all concerns have actually been fixed with the exception of the home window.

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I was informed to get estimate as well as after that they would decide if the window repair or substitute would certainly be covered. He (James) would have to take it to his superiors to see if it would certainly be authorized.

09/23/2021On Aug 3, 2021 I gave a $2000 deposit to acquire a walk in bathtub. It was going to be funded and also set up for set up in Sept 15,2021. My finance never ever got authorized and I have been calling to obtain my down payment returned. This week I have actually left messages to this content both the firm and my sales person to check on the condition of my return.

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The reimbursement was refined right into accounts payable that day. I shouldn't have to call all the numbers I can discover to get my refund. It is a real hassle to hold up one more business that is offering the same solution to wait till I get my money back.

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When I tried to make use of the tub, the circuit breaker kept stumbling. On Jan 21, 2021, I attempted to use the tub.


I informed her that a person had actually currently come out and was dealing with it. (proceeded) Preferred End result, I desire this bathtub out of my house, my complete quantity refunded, $2,500 for the updated hot water heater that, I am writing to react to Ms. ***'s grievance. I desire to say sorry for the concerns she has actually had with her walk-in bathtub.

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We have actually gotten in touch with Ms - Walk-In Tubs Charleston,. *** and also we are going to change her present walk-in bathtub with a new walk-in tub of the very same design as well as size with the exact same warranty. When the brand-new walk-in tub is set up and she is completely pleased with the tub as well as the installment, we will resolve the trouble she has actually experienced during the duration where she was unable to use her walk-in bathtub.

We are not able to check out the accessory submitted by Ms. ***. *** Document Affixed *** This is a continuation of my previous grievance that was not solved to fulfill my satisfaction.

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Brian ******* called and also stated he would love to get me a completely new bathtub. I asked him what type of compensation I would certainly get in enhancement to a new bathtub. Each time I asked him, try this site he would certainly say, we will certainly have to wait to see what expenses are involved with the new bathtub.

Saturday, June 26, my new bathtub was ultimately set up. Ultimately, connected with Brian M ***** on July 9. After the new tub was mounted, he said it was out of his hands and also another division would certainly be dealing with the click to investigate funds. Whenever I called him, he would certainly say he would certainly call me back in 10 minutes.

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On July 13, I had a missed out on telephone call from somebody from finance. When I ultimately obtained him, he started out claiming they normally pay $100 a month but since it had actually been six months, he would certainly provide me $200 a month.

He said, well I might have gotten you a booster. He stated he would provide me an additional $1,000 off since of the water heater.

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